Cancellation Policy

1. Payment schedule

The exact schedule is always printed on your quotation and depends on the total and on how far ahead you book:

• Reservation fee — 5 % of the total (min €150, max €500), due at booking for early bookings. It is non-refundable and is credited in full towards the price.
• 30 % instalment — due 90 days before the first service.
• Balance — due 14 days before the first service.
• Bookings under €1,500 or made less than 14 days before travel are paid in full at booking.

2. If you cancel

[Template — final refund tiers to be confirmed]

• More than [90] days before the first service: full refund minus the reservation fee.
• [89–31] days before: [70]% of the amount paid, minus the reservation fee.
• [30–15] days before: [50]% of the amount paid.
• [14] days or less before, or no-show: no refund.

Cancellations must be sent in writing (reply to your confirmation email or use “Ask a question” on the quote) and take effect on the day we receive them.

3. If we cancel

If a confirmed service cannot be performed for reasons within our control and no acceptable alternative is offered, you receive a full refund of the affected service — including the reservation fee.

4. Changes instead of cancellation

Date or itinerary changes requested before the balance due date are accommodated whenever the operator has availability, usually at no fee; only a price difference (if any) applies. Reducing the group size may change the vehicle and the price but is not a cancellation.

5. Short-notice bookings

Bookings marked short notice are charged only once we confirm availability (within 24 hours). If we cannot confirm, the payment is released in full.

6. Refund processing

Refunds go back to the original payment method, normally within 5–10 business days after confirmation of the cancellation.